All payments are non-refundable and non-transferrable. Product is delivered digitally via Simplero Membership program. Following submission of your payment, you will be forwarded to an form to complete registration. The email you use will be the email that your username and password will be sent to. If for whatever reason you do not receive your username within 24 business hours of registering, email Stephanie@StephanieSynclair.com and our team will help you troubleshoot.